Firmware installation


You can update the software of your device to a newer version or downgrade to an earlier version. Both are carried out via the so-called firmware update in the web interface.

First, download the desired firmware package from our website onto your computer. Then open the web interface of the device and select the item Firmware update in the main menu.

In the box that appears, select the firmware package you downloaded before from the hard drive. Confirm the dialogue box by clicking on Upload & install. The package will now be loaded onto your device. Depending on the network connection, this may take a few minutes.

Once the package has been recognised as valid firmware, you will be shown a dialogue box asking you to confirm the firmware update. Depending on the version differences between the current version and the one to be installed, various messages will appear telling you what to do with your data during the update.

  • Change in the first digit: You must back up the data of your device manually and restore it after the update. An update cannot be performed without data migration.
  • Update to higher number for the second digit: The update can be carried out without data migration. You are advised to back up your data beforehand anyway.
  • Downgrade to lower number for the second digit: You must back up the data of your device manually and restore it after the update. An update cannot be performed without data migration.
  • Change in the third digit: The update can be carried out without data migration. You are advised to back up your data beforehand anyway.

When you confirm this dialogue box, the device will be restarted immediately. When the device is restarting, the firmware last uploaded will be installed. This will cause restarting to take much longer than usual. It will normally take less than 10 minutes however. A further restart will be carried out after the installation has taken place. This will complete the firmware update.