Service & support
Last updated: February 14. 2018
If you encounter any problems during start-up or operation, please consult this manual first.
You can get up-to-date support information from our website. You will find the latest version of the documentation here as well as general information which is regularly updated and more detailed than this manual.
You will find the latest firmware versions on our website. You can access this firmware using the access data of your current support contract.
4. Hardware support
In the event of hardware failure, please contact us by email at firstname.lastname@example.org or call us on +49 89 18 90 435 - 20. The problem will be handled by the distributor directly and in accordance with the maintenance agreed upon.
5. Software support
In the case of a software fault, whether firmware or Check_MK monitoring software, please contact us via your company’s own support address. Support will be provided based on the support contract concluded.