Subscriptions for OMD downloads and support contracts

Are you interested in installing the Check_MK Monitoring System with our officially-supported OMD-Packages, and optionally taking the additional advantage of support directly from the developer? If so you have come to the right place. Please select your desired support options and number of Support-Credits from the tables below. You can then request an obligation-free quote from us. We would be pleased to answer any questions you may have. Email us at sales@mathias-kettner.de, or by telephone +49 89 18 90 435-0.

1. Subscriptions for OMD downloads

Subscribers to our OMD Downloads receive access to our secure Download Area. Here you can find our official OMD-Packages with all Check_MK-versions - specially-matched to suit all individual Enterprise-Linux versions.

Number of monitored services3,00010,00030,000100,000unlimited
Annual fee1600.00 €1.200.00 €2.400.00 €3.600.00 €4.800.00 €
Your Selection

2. Support

In addition to the subscription there is the additional possibility of purchasing support for the Check_MK Monitoring System, including the Nagios, OMD, PNP4Nagios and NagVis components. This is obtained by purchasing a pre-determined number of Credits. One Credit is equivalent to one quarter of an hour of support - via email, or if desired, by telephone or Remote-Login. The Credits can be used not only for questions and problem-solving, but also for program development - Checks programming can be inserted for example. Likewise on-site support can also be invoiced via the Credits account4

Notes on the support-level "On Demand": For customers in Germany, Austria und Switzerland we offer the possibility to book Credits in advance, to be redeemed later as required. Only credits actually used will be invoiced later. Up to the limit of the pre-booked credits we can work directly with the customer without administrative intervention. For this model, please select On Demand and enter the desired number of Credits.

If you just require a Download-Subscription, select No support, then please select On Demand and enter 0 at Number of Credits.

Support levelOn DemandBasicBronzeSilverGold
Credits0 - any number16 - 6364 - 159160 - 349350+
Paymentlater2in advance when signing the contract3
Fee per credit140.00 €36.00 €34.00 €33.00 €32.00 €
Total annual fee, from10.00 €576.00 €2.176.00 €5.280.00 €11.200.00 €
Number of booked/purchased credits
Your Selection

3. Response Time

We are committed to reacting as quickly as possible to any request for support. When you choose the 24-Hour Option we guarantee to respond within 24 hours during normal business hours (Monday to Friday, from 08:00 am to 5:00 pm, excluding German national public holidays).

Response timeAs Soon As Possible24-Hour Option
ExplanationRequests are dealt with as quickly as possible.Requests will usually be answered on the same day - or within 24 hours during normal business hours.
Additional annual fee1noneDepending on the number of monitored services:
  • up to 3,000: 180.00 €
  • up to 10,000: 360.00 €
  • up to 30,000: 720.00 €
  • up to 100,000: 1.080.00 €
  • up to unlimited: 1.440.00 €
Your Selection

Please refer to our contract conditions for the legally-binding terms of business:



  

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Notes

1 Fees for customers within Germany do not include, and are subject to Mehrwertsteuer (German VAT). For customers outside Germany the appropriate international tax treaties are applicable.
2 For the support level On Demand the desired credits are not paid in advance, rather they are booked to the customer's account and invoiced later according to the actual support time used. Invoices are generally issued quarterly.
3 For the support level On Demand the customer purchases a certain number of credits in advance. These credits can be redeemed immediately from the start of the contract time and are valid for twelve months. Additional credits may be purchased at the same price as required.
4 On-site support incurs extra charges (travel, other expenses) which will be explained in advance. Additional costs can be separately invoiced or calculated as credits as desired by the customer.